Shipping
Processing time
The time I need to prepare an order for shipping varies. For details, see individual items.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Payment Options
Returns & Exchanges
I gladly accept returns
Just contact me within: 7 days of delivery
Ship items back to me within: 14 days of delivery
I don't accept exchanges or cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
- Intimate items (for health/hygiene reasons)
- Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Frequently Asked Questions
Care instructions
Jewellery is one of our most intimate and cherish accessories. Understanding how to care for and protect your treasure jewellery can make a world of difference.
* BE CAREFUL WITH LIGHTS AND HEAT.
Light and heat can affect a coloured gemstone's durability and colour
* KEEP YOUR JEWELLERY AWAY FROM CHEMICALS & PERFUMES.
Exposure to chemicals can damage or discolour precious metals Gold, Silver, Platinum & may harm some coloured gemstones
* GIVE TREATED GEMS SPECIAL CARE.
Many coloured gemstones are routinely treated to improve the appearance of colour and clarity so they need to be careful with heat, solvents, steam and ultrasonic cleaners
*USE ULTRASONIC CLEANERS WITH CAUTION.
Be aware not all gems and jewellery can be safely cleaned in it
Gift wrapping and packaging
All pieces come in a gift wrapping bag.